Privacy Policy

This privacy notice tells you what to expect me to do with your personal information. In this notice, “I”, “me” or “we” refers to Sarah Kick Ceramics.

Contact details

Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Account information
  • Website user information (including user journeys and cookie tracking)

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Account information
  • Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find out more about lawful bases and your data protection rights on the ICO’s website.

Your rights include:

  • Right of access – to ask for copies of your personal information
  • Right to rectification – to correct or complete inaccurate information
  • Right to erasure – to ask us to delete your information
  • Right to restrict processing – to limit how your information is used
  • Right to object – to object to certain uses of your data
  • Right to data portability – to ask us to transfer your data to another organisation
  • Right to withdraw consent – when consent is the lawful basis

If you make a request, we must respond without undue delay and within one month.

To make a data protection rights request, please contact me using the details at the top of this notice.

Our lawful bases for the collection and use of your data

For providing services and goods:

Legitimate interests – we collect and use your information because it benefits you and us without causing undue risk.

Our legitimate interest is processing and delivering your order.

For dealing with queries, complaints or claims:

Legitimate interests – we collect and use your information so we can respond to you and resolve the issue.

Where we get personal information from

  • Directly from you
  • Through our website and analytics tools

How long we keep information

We keep your information for 6 years to meet tax, accounting and business record‑keeping requirements.

Who we share information with

Data processors

Stripe – processes payment information on our behalf.

Your data may also be processed by our website hosting provider through routine server logs and security monitoring.

How to complain

If you have any concerns about how your personal data has been used, you’re welcome to contact me using the details at the top of this privacy notice. I’ll acknowledge your message within 30 days, look into the issue promptly, and keep you updated as things progress.

You can raise a concern through any normal way you contact me, email, my contact form, or social media, and I’ll make sure it reaches the right place. Once I’ve completed my investigation, I’ll let you know the outcome.

If you remain unhappy with how I’ve handled your data after raising a complaint with me, you can also contact the Information Commissioner’s Office (ICO) at ico.org.uk.

Last updated
17 June 2026